Karzoo Carpool Austria

FAQ

How do I register?

Just click on the 'register link' in the righthand menu and fill in the form. Data communicated during subscription is retained by Karzoo.eu. In no circumstances will it be used or redistributed to any other companies for any type of commercial exploitation. It remains strictly confidential. No unsolicited mail will be sent out.

How do I add a journey?

To enter journey details, you must be registered on the site, and identified. Then go to your personal journey page and click on "Add a journey". Enter your town of departure and arrival and indicate the other information requested.
Members who enabled email alerts during their registration will be informed if your journey seems to correspond to theirs.

How do I remove a journey?

Go to your member’s space and click on "my journeys". The list of your journeys currently on the site will appear. Click on the journey you want to remove and then click on the delete button.

Can I choose my fellow car-sharers? If yes, how?

A marking system enables an evaluation and comments on the behaviour of Karzoo members. Thus, by giving your opinion, you will contribute to increasing the standing of somebody who behaves well. On the other hand, by reporting behaviour by somebody who has not respected their obligations, you will help other users to avoid a negative experience. Once you are a member, you will have access to the evaluations of passengers and drivers regarding the safety of the vehicle, the behaviour of a member during a journey and their punctuality.

Car-sharing and insurance?

You are choosing a car-sharing formula which is convenient for you. Regarding insurance companies, regular or occasional car-sharing will not lead to any particular change in the status of the driver’s policy.

Nevertheless, as a precautionary measure, it is advisable for the driver to declare their car-sharing participation to their insurer. They are then able to evaluate the risks.

In a case where the driver wishes to leave the wheel to one of the passengers, over a long journey, for example, he must check that his policy does not contain an exclusive driver clause. In fact, certain guarantees are agreed to where the vehicle is only driven by the driver named in the policy (and often by their spouse).

Do I have to pay for using Karzoo?

Use of this site and services is entirely free. Members are able to announce an unlimited number of departures, as a driver or a passenger, at no cost. To make contact with another member, you simply have to create a Karzoo account for yourself.

How much do I pay for car-sharing, and can I do it via Karzoo’s site?

The amount of participation is fixed in agreement between the driver and the passengers, based on tariff recommendations proposed on our site. No payments can be made via Karzoo. They will be made between the car-sharers concerned, preferably before the journey to avoid any misunderstandings. Karzoo is exempt from all responsibility.

Does Karzoo verify the identity of the users?

No. We have no means of determining if identities are real or not. If you make contact with somebody and you realise that they have given false information, please inform us. If necessary, we will exclude them from the community.

Hoe zit het met de verzekering?

U kiest de carpoolformule die u het beste past. Voor regelmatig of occasioneel samenrijden is normaal gezien geen wijziging van uw verzekeringspolis noodzakelijk.

Toch is het aanbevolen dat de bestuurder zijn verzekeraar op voorhand meldt dat hij aan een systeem van carpooling deelneemt. Zo kan de verzekeraar de eventuele risico's inschatten.

Indien de bestuurder, bijvoorbeeld tijdens een lange rit, het stuur aan een van de passagiers wilt afstaan, moet hij nagaan of zijn verzekeringspolis deze andere bestuurder wel dekt. Sommige garanties gelden immers alleen als het voertuig bestuurd wordt door de persoon die in het contract als bestuurder staat vermeld (of ook vaak door diens echtgenoot).

Why is my full name published?

To reassure other members of your true identity.

Will all my personal information be published?

Users will only have access to the information that you have decided to publish. Those who will be on the Karzoo platform will be able to contact you via the chat function, or by sending you an email, but in no case will your address be revealed.

Please note that if you send an email to another member via the karzoo platform your email address will be included in this email so that this member can answer you directly.

Will people know where I live?

No. A general view of your place of abode will be possible on the map but it will not enable anybody to precisely locate you.

But please note that if you provide your exact address as a departure/destination point for a journey, people will be able to see this. As a precautionary measure you might want to just specify the street without the street number when you enter a new car sharing offer.

Will you pass on my information to any other organisations?

No, except if you wish to subscribe to the newsletter so as to receive our partners’ latest offers.

Can I unsubscribe at any time? If so, how?

Yes, it’s very simple. Go to your member’s page, click on "delete my account" and follow the instructions. Please note that this action cannot be undone - your user data and all your journeys will be irrevocably deleted.

I have forgotten my password. What can I do?

Click in the "Forgot your password?" link in the righthand menu and enter the email address that you provided during registration. We will send a new password to this email address. After logging in with this new password you should go to your profile and change the password.

If you should have forgotten the correct email address as well please contact us directly.

I receive regular mails. What shall I do to no longer receive them?

At any time you can activate or deactivate this alert by going to the "My profile" heading in your member’s space and by changing your email notifications there.

Is it flexible?

The advantage of car-sharing is that it allows a certain flexibility and spontaneity of departures.
That is the aim of of the departures table. Ordered by departure time it allows to see all imminent departures. This way you can decide to leave at the last minute.

What is the Greater Region?

The Greater Region, situated at the heart of Europe, counts 11.2 million inhabitants (3% of the total population of Europe of the 15). It includes Lorraine, Luxembourg, Rhineland-Palatinate, the Saar and Wallonia, the French and German-speaking community of Belgium, situated between the Rhine, Moselle, Saar and the Meuse, with a total area of 65.401 m2.

Shared between a Romanic and Germanic culture, the Greater Region is also situated at the centre of the rail axis of European development and presents an urban, rural (Ardennes, Eifel) and industrial network, a source of rich and pertinent economic and cultural relationships.

Who is behind Karzoo?

Karzoo is an initiative by the H2A company.

H2A is a communication agency which has been based in Luxembourg for several years. It is structured around 4 fields of expertise: Internet site creation, graphic design, photography, and strategic marketing and communication consulting.

We would like to contribute our experience and skills by unifying citizens around concrete action: unblocking our roads while making an ecological gesture. We have therefore created the Karzoo development strategy and put into place the tools enabling its success.

What is the difference between karzoo.eu and the country specific pages of karzoo (karzoo.fr, karzoo.be, karzoo.de, karzoo.lu)?

The country specific websites of karzoo focus on content that is relevant for the respective country - you will see only such journeys and events that take place in the selected country. To see all journeys and events independent of country you can always go to karzoo.eu.